Assently Live ID makes it possible to identify the person you are talking to during the phone call with BankID.
About the solution
No specific skills needed, login to the service and enter the social security number of the one who’s being identified.
Uses BankID as method of identifying the customer.
Can be integrated with existing services and systems.
Works for both incoming and outgoing calls.
How it works
1. Customer support receives or initiates a call with a customer.
2. The handler starts Assently LiveID with the click of a button and enters the social security number.
3. The customer is asked to start the BankID-application on their smartphone or computer.
4. When the app has been launched the customer sees the message: “Identify myself to: the organizations name”.
5. When the customer has been identified the handler is instantly made aware on their screen.