E-identification over the phone with Nordic eIDs
Ensure your customer´s identity with an electronic ID from the Nordic countries when they call your business. When a customer contacts your company, the administrator starts LiveID and can either enter the customer’s email, mobile phone number or Swedish personal identity number to initiate the identification process. If you have entered an e-mail or a mobile phone number the customer receives a link by email or SMS. This link will initiate the identification process on the customers device. If a Swedish personal identity number has been entered, this will initiate the identification in the customer’s BankID app on the customer’s mobile phone or tablet. The administrator is able to follow the identification in real-time in LiveID and will get instant information regarding whether the identification was completed or not.