E-identification over the phone with nordic eIDs
With Assently LiveID you can easily ensure the identity of your customers using Swedish Mobile BankID or other eIDs during a phone call. When a customer contacts your company, the administrator starts LiveID and can either enter the customer’s email, mobile phone number or Swedish personnummer to initiate the identification process. If you have entered an e-mail or a mobile phone number the customer receives a link sent through an emails or an SMS. This link will initiate the identification process on the customers device. If a Swedish personnummer has been entered this will initiate the identification in the customer’s BankID app on the customer’s mobile phone or tablet. The administrator is able to follow the identification in real-time in LiveID and will get instant information about whether the identification was completed or not.